CODE OF CONDUCT

The YMCA is committed to providing a safe and welcoming environment for all. To promote safety and comfort, the YMCA asks all persons to act appropriately at all times when in our facilities, on our property, or participating in our programs.

We expect everyone using the YMCA to act maturely, to behave responsibly, and to respect the rights and dignity of others. The actions listed below, which are not intended to be an all-inclusive list of behaviors, are considered inappropriate and are prohibited in our facilities or programs:

Using or possessing alcohol or illegal drugs on YMCA property, in YMCA vehicles or facilities, or at YMCA sponsored programs.
The use of tobacco or tobacco-like products, including e-cigarettes, are not permitted in or outside YMCA facilities or programs, or on YMCA property or program sites. YMCA facilities, grounds, and vehicles are all tobacco-free environments.
Carrying or concealing a weapon or any device or object that may be used as a weapon.
Harassment or intimidation by words, gestures, body language, or any type of menacing behavior.
Physical contact with another person in an angry, aggressive, or threatening way.
Verbally abusive behavior, including profanity, angry language, swearing, name-calling, or shouting.
Sexually explicit conversation or behavior; any sexual contact with another person.
Any demonstration of sexual activity or sexual contact with another person.
Inappropriate or revealing attire (see Dress Code Policy).
Theft or behavior that results in the destruction or loss of property.
Loitering within facilities or on the grounds of the YMCA after being requested to depart the YMCA’s property.
Cell phone or photographic/video equipment use of any kind – organizing playlists, music, texting, camera functions, video recording – is not permitted in the locker rooms at any time.
Use of social networking websites in a manner that is contrary to the YMCA’s mission, is detrimental to the community, or is in violation of the code of conduct.
Outside personal trainers or program instructors are not allowed to use the YMCA facilities for trainings and/or practices.

Members are required to scan their membership card upon entrance to the facility. Your membership card is non-transferable. Members sharing cards with others may have their membership terminated.

All members are required to have their photo taken. The photo will only be used in the YMCA's internal system.

Guests must be accompanied by the host member and are required to present photo identification. All guests are required to check in at the front desk. Guest under the age of 13 must be accompany by a custodial parent or custodial guardian.

All Nationwide Members or non-member guests (age 18 and older) must provide a driver’s license or other government-issued photo ID each time they enter the Charleston Family YMCA facility. All guests will also be required to register in our software system and have their picture taken and saved to their non-member account.

Visiting members from YMCAs outside the YMCA of Kanawha Valley are not eligible for YMCA of Kanawha Valley membership benefits or program pricing.

In addition, the YMCA reserves the right to deny access or membership to any person who has been accused or convicted of any crime involving sexual abuse, is or has been a registered sex offender or is currently under the influence of illegal or dangerous drugs or chemicals, narcotics, or intoxicating beverages.

Anyone who feels that this Code of Conduct is being violated should immediately report the behavior to a staff person on duty.

Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.

To create and maintain a space that embodies our core values, the YMCA is serious about being clear regarding activities that are not allowed. If you or your invited guests violate this code of conduct, consequences can include termination of membership or program privileges. The YMCA reserves the right to make situational decisions based on its mission and values.

AGE POLICY

Ages 9 & Under

Building: Must always be accompanied by a parent/guardian while at the YMCA.

Health & Fitness Center: Not allowed at any time.
Pool: A parent/guardian must accompany the minor in the pool unless they are able to pass an appropriate swim test. If they pass the swim test, a parent must remain in the pool area.
Fitness Classes: Not allowed unless it is a class specifically for children or families.
Basketball Courts: A parent/guardian must accompany the minor.

AGES 10-12

Building: A parent/guardian must always remain in the building but does not have to accompany the child but parent/guardian supervision is required in certain areas. Access to some areas is limited.

Health & Fitness Center: Not allowed at any time unless they are accompanied by a parent/guardian while working out.
Pool: A parent/guardian must accompany the minor in the pool unless they are able to pass an appropriate swim test. If they pass the swim test, a parent must remain in the building.
Fitness Classes: May attend class if parent/guardian is present.
Basketball Courts: A parent/guardian must accompany/supervise the minor

AGES 13+

Building: May access all areas of the YMCA.

Health & Fitness Center: May access the Health & Fitness Center to work out without a parent/guardian.
Pool: May swim without a parent/guardian.
Fitness Classes: May attend any fitness class without a parent/guardian.

VIDEO SURVEILLANCE POLICY

To ensure the safety and security of all those in our facilities, as well as the security of our sites, the Charleston Family YMCA and the Cross Lanes YMCA Child Development Center, are equipped with a 24-hour video surveillance system. Security cameras have been installed in our classrooms, hallways, outdoor play area, indoor play areas, gyms, pool, and parking lot. We may conduct video and audio surveillance of any portion of our premises at any time, the only exception being private areas of restrooms, showers, and dressing rooms. Our video/security cameras have been positioned in appropriate places around our facilities and are used in order to help promote the safety and security of people and property. Because we respect the privacy of all those in our facilities, our 24-hour video surveillance system/ security cameras are for internal purposes only. ONLY the Senior Management Team and Facilities Director are allowed to view our security cameras/ video footage either at the office at the site OR live video footage may be viewed remotely by the Facilities Director or Senior Management at a different location when not on campus. Video surveillance may only be supplied to authorities via subpoena in compliance with a potential investigation

PRIVACY POLICY

This privacy policy sets out how ‘YMCA of Kanawha Valley’ uses and protects any information that you give ‘YMCA of Kanawha Valley’ when you use this website. ‘YMCA of Kanawha Valley’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ‘YMCA of Kanawha Valley’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/01/2019.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests.
We may provide your information to our third party partners for marketing or promotional purposes.
We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We also endeavor to limit access to personal information to only employees, agents and representatives that need to know.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Refunds

All refunds are handle in a per case scenario. Please contact your local branch so we can better serve you.

DRESS CODE POLICY

In an effort to create a welcoming and inclusive environment, the YMCA of Kanawha Valley dress code policy will be strictly enforced. Proper exercise attire is required and should cover the body appropriately.

Suspension or termination of YMCA membership may result from a violation of this policy. Anyone who feels that this policy is being violated should immediately report the behavior to a staff person on duty.

Swimwear must be clean & designed for pool use. The YMCA does not allow swimmers of any age to enter the pool in street clothes. Swimsuits must not be transparent.